Carrier Class Service

Providing Telco Grade Telephony Service via Voice over IP throughout Canada using our network service providers. We provide the ability to keep your existing telephone number. With low startup costs, minimal investment in equipment, and significant savings over legacy telephone services, hardware and maintenance. Plus the same features as enterprise class PBX systems. BCS Vo1P’s Hosted-VoIP service will provide you with years of affordable telephone service for your business.

Mobile Workers

BCS VoIP provides small and medium size businesses with powerful communications tools to enable home and mobile workers to be just as accessible and responsive as employees who work in the office.

Feature Specifications

• Auto Attendant
• Extensions
• Paging Groups
• Hunt Groups
• Agent Groups
• Outbound Call Authentication
• IVR Nodes
• Service Flags

Auto Attendant
• Dual language support
• Prerecorded standard destinations
• Day/night mode, holidays
• Dial by name
• Boss/secretary function
• Anonymous call intercept
• Black and white list management
• Camp on

Address Book
• Personal and domain level address book
• Address book import

Call Redirection and Treatment
• Do not disturb
• Redirect on busy, tirneout, always
• Multiple registrations per extension
• Call park, call pickup, call retrieve
• Star code-based transfer
• Last call return, redial
• Caller-ID blocking

Call Supervision
• Call barge in
• Training mode
• Listen in
• Permission and license-based access

Conference Subsystem
• Conference mixer
• Instant conference
• Conference scheduler with Email invitation

Hunt Groups
• Serial and parallel search
• Day/night mode, holidays
• Distinctive ringing
• Custom IVR recordings and routing decisions (IVR Node)

• Multiple interface languages
• Multiple audio languages
• Multiple simultaneous time zones

Mobility Support
• Call twinning with cell phone
• Voicemail triggers call to cell phone
• Inbound call cell phone detection
• Camp an from cell phone
• Hot desk support

Music on Hold, Paging and Intercom
• Multiple MoH sources (R_TP, File, audio input)
• Multiple audio paging output (audio output, RTP multicast)
• Intercom through star code

Plug and Play
• TFTP, HTTP and HTTPS support
• One-shot password provisioning
• Time zone provisioning PBX provisioning and configuration templates

Presence and Instant Messaging
• Presence agent for presence information
• Instant Messaging support
• Support for dialog state (BLF) System Management

Security Features
• HTTPS web interface
• Secure provisioning
• Password and PIN per extension
• SSH access to the system

• B2BUA (1P-Gateway) architecture
• Registration and gateway trunks
• ENUNI support
• CO-line emulation
• DID routing
• Extension-based dial plans

Voicemail System
• Private and shared voicemail
• Voicemail notification through email
• Message Waiting Indication (MWI)
• Voicemail commenting
• Support for external voicemail system (e.g. Microsoft Exchange TP1 )

Waiting Queues
• Recording of up to ten announcements
• Music on hold mixing with announcements
• Agent recovery time
• Call pickup from queue
• Call escalation
• Day/night mode, holidays
• Web based queue status display

Connect With Us

(613) 777-0777

1068 Gardiners Rd,
Kingston, Ontario

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